Question 1

What's the best way to book a last-minute airport taxi?

Accepted Answer

The fastest way to book a last-minute taxi with Vicel is through our website's instant quote system or by calling us directly. We're available 24/7, and flight tracking ensures you're never left waiting—even on short notice.

Question 2

Can I pre-book a return airport pickup with Vicel?

Accepted Answer

Yes. You can book both your departure and return airport transfers in one go. We'll monitor your return flight in real time and adjust pickup based on your actual landing time.

Question 3

How do I know my driver will show up on time?

Accepted Answer

All bookings are confirmed instantly, and you'll receive your driver's name, photo, and car details in advance. We track your flight and ensure a driver is dispatched early to guarantee punctual arrival.

Question 4

Is it safe to book an airport taxi online?

Accepted Answer

Absolutely. Our website uses encrypted payment and booking systems, and all our drivers are licensed, insured, and vetted. You'll always receive confirmation, receipts, and real-time updates.

Question 5

Do you offer meet-and-greet airport pickups?

Accepted Answer

Yes. Your driver will wait at arrivals with a name board and assist with luggage. Our meet-and-greet service is included in your quote and is perfect for new visitors or business clients.

Question 6

What happens if my flight lands late at night?

Accepted Answer

We operate 24/7 and monitor all flight changes. Late-night and early-morning landings are handled automatically—your driver will wait at no extra charge, even after delays.

Question 7

Can I request a specific vehicle for my airport transfer?

Accepted Answer

Yes. You can choose from standard cars, estate vehicles, or executive vehicles when booking. Just let us know your luggage or space needs—we'll make sure the right car arrives.

Question 8

Do you provide airport transfers for large groups or business events?

Accepted Answer

Definitely. We offer multi-seaters and minibuses for groups, team travel, or corporate transfers. Contact us directly for group rates or multi-stop journeys.

Question 9

Are your prices fixed or will I be charged extra?

Accepted Answer

All quotes are fixed and final. No hidden fees, no surge pricing—even if your flight is delayed or rerouted. What you see is what you pay.

Question 10

What makes Vicel different from ride-hailing apps like Uber?

Accepted Answer

With Vicel, you get a guaranteed, scheduled service with real people tracking your flight—not an algorithm. We're professional, accountable, and trusted by families, business travellers, and frequent flyers.

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